1. Eligibility and Age Restriction
You must be at least eighteen (18) years old to use this website, create an account, purchase products, place orders, or access the platform. By using the website or platform, you represent and warrant that you meet this eligibility requirement and have full power and authority to enter into these Terms personally or on behalf of the entity you represent.
2. General Information; No Medical, Legal, Billing, Reimbursement, Pharmacy, or Compliance Advice
Information on this website is intended for general informational and educational purposes only. It may include information related to health, wellness, treatment pathways, products, ordering workflows, or software features, but it does not constitute medical advice and should not be relied upon for diagnosis, treatment, prescribing, dispensing, or any medical decision-making.
SINQ Ops, LLC ("SINQ Ops," "Company," "we," "us," or "our") does not provide legal advice, regulatory advice, coding advice, billing advice, reimbursement advice, pharmacy advice, or compliance advice. You acknowledge that you are not relying on SINQ Ops for advice regarding federal or state law, payer rules, claim submission, insurance coverage, pharmacy operations, advertising compliance, telehealth compliance, compounding compliance, anti-kickback compliance, fee-splitting, or any other legal or regulatory matter.
3. Role of SINQ Ops as a Multi-Party Platform; No Provider-Patient Relationship; No Clinical Control
SINQ Ops operates a technology platform that may facilitate communication and transactions between users and independent healthcare providers; ordering and logistics coordination with independent pharmacies, manufacturers, suppliers, payment facilitators, and logistics providers; and access to software tools, dashboards, integrations, or other SaaS functionality for providers, clinics, resellers, sales agents, suppliers, and other business users.
SINQ Ops is not a healthcare provider, does not practice medicine, and does not make clinical decisions. SINQ Ops is not a pharmacy, manufacturer, wholesaler, logistics company, billing company, claims processor, or insurer. All provider-patient relationships and professional services are established independently of SINQ Ops and are the sole responsibility of the applicable independent third parties.
4. No Third-Party Payor Billing; Cash-Pay Only
Unless SINQ Ops expressly authorizes otherwise in a separate written agreement signed by an authorized officer, no product ordered through, from, or in connection with the SINQ Ops website or platform may be billed to, submitted to, reimbursed by, or otherwise charged to any commercial health insurance plan, PBM, Medicare, Medicaid, TRICARE, VA program, state healthcare program, or other governmental or private third-party payor, medical benefit plan, or pharmacy benefit plan. All such products are offered and intended solely on a cash-pay or self-pay basis.
You shall not submit, or permit others to submit, any claim, invoice, superbill, prior authorization, appeal, encounter, coding submission, reimbursement request, or other payment request to any third-party payor relating to any product ordered through or in connection with the SINQ Ops platform. If such a request is submitted or paid, you must immediately notify SINQ Ops, take all necessary corrective steps, and reimburse SINQ Ops and its partners for resulting losses, demands, refunds, chargebacks, penalties, fines, costs, and expenses.
5. Prohibited Upload of Regulated Medical Record Data
The SINQ Ops platform is not intended to store or manage Protected Health Information ("PHI") or other regulated medical record information under HIPAA or similar laws unless expressly stated in a separate written agreement. You agree not to upload, input, transmit, or otherwise provide individually identifiable patient medical record information or other regulated health record data to the platform unless expressly authorized in writing. If you do so in violation of this requirement, you are solely responsible for any resulting obligations, liabilities, notices, remediation costs, and compliance requirements.
6. User Accounts and Security
To access certain features, you may need to create a user account. You agree to provide accurate, current, and complete information; maintain and update your account information; keep your username and password confidential; accept responsibility for activities under your account; and notify SINQ Ops immediately of any suspected unauthorized use or security breach.
SINQ Ops may suspend, restrict, or terminate accounts or platform access if it suspects misuse, fraud, violation of these Terms, unauthorized billing activity, regulatory risk, security risk, licensure concerns, incomplete documentation, or other conduct that could create risk for SINQ Ops or its partners.
7. Permitted Use and User Conduct
You may use the website and platform solely for lawful purposes and in accordance with these Terms. You agree not to interfere with another user's access, upload unlawful or objectionable content, engage in conduct that creates criminal or civil liability, violate third-party rights, introduce harmful code, or use the website or platform for unauthorized advertising, promotion, or solicitation.
You are solely responsible for advertising, promotion, marketing, reseller communications, website copy, patient-facing content, intake scripts, customer communications, and other statements made by you or on your behalf. You shall not make false, misleading, unsubstantiated, or noncompliant statements regarding any product's approval status, safety, efficacy, quality, legal status, availability, delivery timing, reimbursement status, insurance coverage, or expected outcomes.
8. Intellectual Property
The website, platform, and all content, features, and functionality, including text, graphics, logos, icons, images, software, and underlying technology, are owned by SINQ Ops or its licensors and are protected by U.S. and international laws. You may access and use the website and platform only for your personal or authorized business use.
You may not copy, reproduce, modify, distribute, display, perform, republish, download, store, transmit, create derivative works, remove proprietary notices, or use any trademark, service mark, logo, or trade name displayed on the website or platform without prior written permission.
9. Payment Terms
9.1 Accepted Payment Methods
Accepted forms of payment include credit cards, ACH transfers, and any other payment method expressly approved by SINQ Ops. By completing checkout or agreeing to a subscription or usage-based fee, you authorize SINQ Ops and its payment processors to charge your selected payment method for purchases, subscription fees, usage-based fees or overages, and applicable taxes, fees, and charges.
9.2 Billing and Authorization
You agree to provide valid and up-to-date billing information and ensure sufficient funds or credit to cover charges. Failed, rejected, disputed, or reversed payments may result in delayed processing, reserve requirements, chargebacks, suspension of access, cancellation of orders or services, or direct invoicing by SINQ Ops.
10. Orders, Acceptance, Cancellations, Returns, and Suspension Rights
Orders are considered final once accepted in the SINQ Ops system. SINQ Ops and its suppliers reserve the right to refuse, reject, delay, limit, suspend, or cancel any order or account due to product availability, pricing or listing errors, suspected fraud or misuse, suspected insurance billing, documentation deficiencies, licensure concerns, supplier refusal, legal or regulatory concerns, safety concerns, operational limitations, or payment issues.
All products are medical or healthcare-related in nature and are strictly non-returnable and non-refundable except as explicitly provided or required by law. Orders can be cancelled and refunded only if ordered products are not received within sixty (60) calendar days of the order date. If delivery is confirmed within sixty (60) days, no cancellation or refund is available unless required by applicable law.
SINQ Ops may offset amounts owed, establish reserves, withhold payouts, debit settlement accounts to the extent permitted by applicable agreements, or invoice you directly for reimbursement of refunds, chargebacks, reversals, overpayments, penalties, assessments, and other losses arising from your acts or omissions, orders, or breach of these Terms.
11. Shipping, Delivery, and Risk of Loss
SINQ Ops and its suppliers strive to ship and deliver products promptly, but delivery times are estimates only and are not guaranteed. Orders may be cancelled and refunded if the product is not received within sixty (60) calendar days from the order date, subject to Section 10.3.
Risk of loss transfers to you upon receipt of the goods, as indicated by carrier delivery confirmation or equivalent proof of delivery. After receipt, SINQ Ops is not responsible for loss, theft, damage, spoilage, misuse, or handling failure affecting the products.
12. SaaS, Subscription, Usage-Based Services, and Regulatory Contingency
Subject to these Terms and timely payment of applicable fees, SINQ Ops grants you a limited, non-exclusive, non-transferable, revocable license to access and use the platform and related software services for your internal business purposes. You may not reverse engineer, decompile, disassemble, bypass security features, resell, sublicense, or use the platform to compete directly with SINQ Ops without authorization.
Platform access may be subject to fixed subscription fees, usage-based fees, or both. Subscriptions may automatically renew at then-current rates unless otherwise specified in a separate written agreement. SINQ Ops will make reasonable efforts to maintain commercially acceptable uptime but does not guarantee uninterrupted or error-free operation and may modify, update, suspend, or discontinue features or components.
Subject to applicable law and your contractual obligations, SINQ Ops may collect and use aggregated or de-identified usage data and operational metrics for platform improvement, analytics, benchmarking, and related business purposes. SINQ Ops may also modify, suspend, remove, restrict, or terminate any product, workflow, ordering pathway, feature, or service in response to legal, regulatory, safety, inventory, supplier, payer, or operational developments.
13. Privacy Policy
Your use of the website and platform is also governed by the SINQ Ops Privacy Policy, which describes how we collect, use, store, and disclose information. By using the website or platform, you acknowledge and agree to the terms of the Privacy Policy.
14. Electronic Communications
By using the website, creating an account, or placing an order, you consent to receive electronic communications from SINQ Ops, including order confirmations and receipts, shipping and status updates, account alerts and notices, regulatory or transactional disclosures, and marketing communications where permitted or if you opt in. You agree that electronic communications satisfy any legal requirement that such communications be in writing.
15. Third-Party Links and Services
The website or platform may contain links to third-party websites or integrate with third-party services. SINQ Ops does not control and is not responsible for the content, products, or services of third-party sites or services, and does not endorse any third-party site or service merely by linking to or integrating with it. Use of third-party sites or services is at your own risk and may be subject to additional terms and policies.
16. Disclaimers of Warranties
The website, platform, products, and services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, reliability, legality in any jurisdiction, insurance coverage, reimbursement eligibility, delivery timing, uninterrupted access, or freedom from viruses or harmful components.
17. Limitation of Liability and Multi-Party Liability Shield
To the maximum extent permitted by law, SINQ Ops, its officers, directors, employees, agents, affiliates, suppliers, licensors, contractors, pharmacies, manufacturers, payment facilitators, and service providers shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to your use of or inability to use the website, platform, products, or services.
SINQ Ops' total aggregate liability for any and all claims arising out of or related to these Terms or your use of the website, platform, products, or services shall not exceed the total amount paid by you to SINQ Ops in the three (3) months immediately preceding the event giving rise to the claim. Clinical decisions, provider-patient relationships, prescriptions, compounding, dispensing, medical advice, reimbursement determinations, manufacturing, fulfillment, logistics services, and similar services remain the responsibility of the applicable independent third parties.
18. Indemnification
You agree to indemnify, defend, and hold harmless SINQ Ops, LLC, its officers, employees, owners, representatives, agents, affiliates, subsidiaries, partners, suppliers, licensors, payment facilitators, pharmacies, manufacturers, contractors, and service providers from and against claims, demands, liabilities, damages, losses, costs, expenses, penalties, fines, assessments, recoupments, overpayment demands, refund obligations, and reasonable attorneys' fees arising out of or relating to your use or misuse of the website, platform, products, or services; your violation of these Terms or applicable law; infringement of third-party rights; unauthorized provision of PHI or regulated medical record data; your marketing or customer communications; attempts to bill third-party payors; payer audits; governmental inquiries; adverse events; product complaints; or related threatened claims.
SINQ Ops reserves the right to assume exclusive control of the defense of any matter subject to indemnification, and you agree to cooperate fully with such defense.
19. Compliance Notices, Audits, Adverse Events, and Cooperation
You shall promptly notify SINQ Ops of any payer audit, recoupment demand, refund demand, chargeback, board complaint, governmental inquiry, subpoena, civil investigative demand, adverse event, product complaint, threatened claim, or suspected diversion, counterfeit, or compliance issue arising out of or relating to products ordered through or in connection with the platform.
You shall maintain reasonably sufficient records supporting your authority, communications, disclosures, and transactions, and provide relevant non-privileged supporting documentation upon reasonable request. You agree to reasonably cooperate with SINQ Ops in investigations, remediation efforts, chargeback responses, reimbursement recovery, regulatory responses, litigation, arbitration, or disputes involving your use of the platform, orders, communications, or compliance with these Terms.
20. Governing Law and Dispute Resolution
These Terms and any dispute arising out of or relating to them shall be governed by the laws of the State of Florida, without regard to conflict-of-law rules. Before initiating formal proceedings, the parties agree to attempt to resolve disputes informally through good-faith negotiations.
Except for claims that may be brought in small claims court, any dispute, claim, or controversy arising out of or relating to these Terms, the website, platform, products, or services shall be resolved by binding arbitration conducted in the State of Florida before a single arbitrator. Arbitration will be conducted on an individual basis only, not as a class or collective action, and you waive the right to participate in any class, consolidated, or representative proceeding.
For disputes not subject to arbitration, the parties consent to exclusive jurisdiction and venue of the state courts located in Florida for state law matters and the United States District Court for the District of Florida for federal matters. Either party may seek temporary, preliminary, or injunctive relief to protect its rights pending arbitration or to enforce an arbitral award.
21. Changes to the Website, Platform, and Terms
SINQ Ops may at any time and without notice change, modify, suspend, or discontinue any part of the website or platform; impose limits on certain features; or restrict access to parts or all of the website or platform. SINQ Ops may revise these Terms by posting an updated version on the website. Your continued use of the website or platform after any change constitutes acceptance of the revised Terms.
22. Geographic Restrictions
The website and platform are intended for users in jurisdictions where the content, products, and services comply with local laws and regulations. SINQ Ops may limit availability of the website, platform, products, or services to any person, geographic region, or jurisdiction and may limit quantities of products or services. Any offer of products or services on this website is void where prohibited.
23. Survival
The provisions of these Terms that by their nature should survive termination, expiration, suspension, or discontinuation shall survive, including Sections 2, 3, 4, 5, 7, 8, 9, 10.4, 11, 12.6, 12.7, 16, 17, 18, 19, 20, 22, and this Section 23, as well as any payment, reimbursement, refund, reserve, set-off, confidentiality, and cooperation obligations that accrued prior to termination.